We can assure you we supply with only the best of quality with rigorous quality-control checks in order, however, if you wish to take further measures to ensure a long-lasting life of jewellery, we recommend giving your gold or silver jewellery a quick clean at the end of the day, using a soft cleaning cloth to remove any fingerprints or oils that may have accumulated from normal wear.
Once a week, you may also perform a deeper clean. All you need is water and liquid soap.
Mix 1/2 cup of warm water with a few squirts of mild liquid soap
Once you're on the product page, put your name inside the "Engraving" space. Make sure you check the spelling twice. We reccomend submitting your text in the language you have chosen- however, if you are unsure, you may write the letters in English and we will seek the advice of a member of our staff who speaks the chosen language, and go with their spelling. We do not offer any refunds if you ask our opinion of the translation and it is not to your liking once the order is received! So where possible or if you are looking for a specific way of spelling, please provide your own!
For USA orders it takes 5-15 days for your necklace to arrive and for all other countries it takes 15-20 days based on the location. It takes a little bit longer because we need to make your custom necklace and everything is handmade.
We accept returns if the necklace arrived damaged during delivery or in the rare insance that a spelling error was somehow made during production.
Please, make sure to double check your spelling before you submit your order. We are not obliged to accept a refund for the spelling mistakes made by yourself whilst typing, or if you've asked us to use our own translation.